So grateful for the exceptional customer service provided in such a painful situation. What looked like an amazing vacay in Bermuda, ended up in 15 days at hospital with my dad. Steve and team, I can't thank you enough for all the hard work you've done behind the scenes making sure everything was ready to have my dad flown back home internationally and keeping me up to date with everything... and what's better, through whatsapp so I didn't have to deal with ginormous cell phone bills! I whole heartedly recommend their services.
Steve, It's hard to find words to thank you. You helped me get my father home to the care he desperately needed, from Malaga, Spain in which the language barrier was just one piece of what I have only been able to describe as a nightmare. You went above and beyond keeping us informed through some of the most stressful days of my life. The effort you put into helping arrange the air ambulance and securing a hospital room when we arrived home was stellar. I am so grateful for the support you provided and have shared your name with not only friends and family but my travel agent as well. THANK YOU!
Steve is very knowledgeable and helpful, you guys are awesome my grandmother had a great flight home and your crew was amazing. Steve went above and beyond to help me and my family with our objective and thanks to his efforts she is home and doing so much better
The service from Horizon Air Ambulance was excellent. Of three services we contacted for evacuation on a Friday afternoon from Antigua, only Horizon, in particular Steve Panzella, responded immediately and worked late into the evening to make transportation and hospital arrangements. He started again early the next morning and a plane was dispatched. We left Antigua on Saturday afternoon and in flight care for my wife was excellent. Transfer in Fort Lauderdale to Broward General was efficient and which was expecting us. Thanks Horizon.
What can I say, I called these people when I was oversea's with my sick wife. Within 36 hours we were on our way back to the states, thanks Steve
Lee Ann Lathrop
Steve is great to work with. Horizon's service is exceptional. Everyone is professional and very competent. Steve works hard to get the best deal. He explains the process well. Steve is an excellent communicator. He will keep you posted on exactly what is happening and when. Setting up this kind of transportation is time consuming and expensive. Steve took care of everything, I just had to get paperwork on my end done, but he sent me everything I needed and talked me through it all. Love Steve and Horizon Air Ambulance.
I highly recommend and publicly commend Horizon Air Ambulance services after their stellar performance airlifting my Aunt Muriel from Trinidad to New York. Special mention must be made of Steve who readily responded to queries and guided us through the process. I am told that the medical staff and crew were absolutely professional, warm and empathetic. Thank you Horizon!
My brother was severely injured when he fell while on vacation in the Caribbean. Since he had to stay flat on his back,, it was impossible for him to travel back to the USA on a commercial flight. After some research, my family contracted with Horizon air Ambulance to transport my brother to the medical center closest to his home. I cannot say enough good things about Horizon Air Ambulance. They were with us all the way. they helped us with the details of planning his medical transport.. The medical care during the flight was professional and exceptional. In addition, a few days after my brother was flown back to the USA for treatment and surgery, I needed to contact the Medical Specialist, Steven, for help with an invoice for the insurance company. His response was quick and he provided what was needed. Every person associated with Horizon Air Ambulance is knowledgeable, empathetic, and highly professional. They are helpful from beginning to end... and even after the end. When we go on a vacation, we do not anticipate a traumatic injury. But if such an event happens, I have learned from firsthand experience that Horizon air Ambulance will travel anywhere and bring a beloved relative or friend home with the best possible care. And they continue to reach out to family in caring ways even after the medical transport is over. Contact them if you have an emergency overseas!
This company helped bring my son home who become ill overseas. I have nothing but positive things to say about Steve, the nurses on the flight, pilots, the company owner and everyone else in the company that made it happen. I feel that everything went smoothly during complex Covid times due to their dedication and hard work. Steve is friendly, prompt, truly caring and excellent communicator. I recommend Steve and his company without any reservations. A big thank you to everyone at Horizon Air Ambulance from me and my family.